Contact HoneKit Support

Official support mailbox

Where to send a support request

Customer support identity: HoneKit Support.

Verified support mailbox: [email protected]. Expected response time is 2–3 business days.

If your question is about a purchase, include the Gumroad receipt email, approximate purchase date, and the product name. Do not forward payment-card details or screenshots that expose private account information.

What support covers

Helpful request types

• Download/access issues, including missing emails, expired links, or delivery questions.
• Missing, corrupted, or confusing files inside a HoneKit Starter Bundle download.
• Basic product clarification: what a checklist, template, or worksheet is intended to help with.
• Refund-window questions, including the 48-hour no-questions window and the 14-day access-problem window described in the Terms page.
• Small correction reports, such as a broken link, typo, unclear instruction, or outdated page reference.

Boundaries

What support cannot provide

HoneKit support does not include live calls, custom implementation, private consulting, done-for-you launch work, or review of your customer records.

Support also cannot provide legal, tax, financial, medical, HR, security, compliance, AdSense-account, or platform-policy advice. The guides are practical templates and checklists, not professional advice or a promise of revenue, approval, sales, ranking, or platform acceptance.

Privacy-safe requests

What not to send

Please do not send passwords, API keys, private tokens, card numbers, legal documents, tax documents, health information, private customer exports, analytics exports, or confidential business data.

If you need to describe a technical problem, summarize it in words and remove sensitive values from screenshots before attaching them.

Before contacting support

Quick self-check

1. Check the Gumroad receipt email and download link first.
2. Try downloading the file again on a stable connection before reporting a corrupted ZIP.
3. Read the relevant guide page if your question is about launch readiness, support macros, refunds, privacy, or terms.
4. Include one clear question per email so the reply can be specific and useful.

Copy this template

A privacy-safe support request format

Use this short structure when you write to support. It keeps the request actionable without exposing private account data.

• Product: HoneKit Starter Bundle, plus the approximate purchase date if relevant.
• Issue type: access link, ZIP/file problem, template question, refund-window question, or correction report.
• What happened: one or two plain-English sentences, with any private tokens, card details, or customer data removed.
• What you already tried: checked the receipt email, retried the download, or reviewed the matching guide page.
• Needed outcome: resend access, clarify a template, confirm the right policy page, or report a typo/link issue.

This page does not ask readers to paste passwords, API keys, analytics exports, legal documents, or customer records into a support email.