Checkout, refunds, support scope, and safe-use boundaries

Product and checkout handoff

The HoneKit Starter Bundle is a paid digital download sold through Gumroad. The public HoneKit site explains what the bundle contains, publishes buyer-readiness guides, and links to Gumroad for checkout. Gumroad handles payment, receipt delivery, tax handling where applicable, fraud prevention, and file delivery under Gumroad's own terms and policies.

• HoneKit does not collect card details or host a checkout form on honekit.dev.
• The public site now presents the HoneKit Starter Bundle as a $9 launch-price download; the Gumroad listing remains the checkout source of truth for the current price, included files, support scope, and refund expectations.
• Access to the downloadable ZIP is provided through Gumroad's delivery flow after purchase.

What the templates are for

The materials are editable starters for customer support, onboarding, feedback triage, refund/access workflows, and lightweight operations planning. They are meant to reduce blank-page work for founders and small teams, then be adapted to the buyer's own product, tools, policies, tone, and jurisdiction.

• Use the examples as drafting aids, not as automatically correct policies.
• Keep customer data, private exports, passwords, API keys, and regulated records in your own approved workspace, not in emails to HoneKit.
• Review any public-facing wording before sending it to your own customers.

No professional advice or outcome promise

HoneKit is not legal, tax, financial, medical, HR, security, compliance, or regulated-domain advice. The bundle does not promise revenue, conversion, refund reduction, support-volume reduction, AdSense approval, compliance approval, or any specific business result. If your product operates in a regulated area or your policy language affects legal rights, consult a qualified professional.

Support scope

Support is limited to purchase access, file delivery, corrupted or missing files, duplicate charges, basic clarification about what is included, and refund-window questions. HoneKit support does not include custom implementation, live calls, private consulting, review of private customer records, copy approval for your business, legal policy drafting, or setup inside your tools.

Support identity: [email protected]. Please avoid sending sensitive business data, customer records, passwords, API keys, legal files, tax documents, medical information, HR records, or compliance materials.

What support can and cannot change

This section gives buyers a plain-English boundary before they purchase: support can help with the HoneKit files and checkout handoff, but it cannot rewrite a buyer's business policy or operate their customer support process.

• Support can change or resend: a missing download link, a corrupted ZIP replacement, a mistaken duplicate charge investigation, or a clarification about which included template to open first.
• Support can explain: where a worksheet lives, how a macro is intended to be adapted, what the refund-window language means on this site, and why sensitive data should stay out of support email.
• Support cannot change: Gumroad platform rules, card processing decisions, a buyer's refund policy for their own customers, legal wording, tax treatment, compliance status, or the outcome of a public promotion.
• Support cannot review: private customer exports, contracts, regulated documents, login credentials, API keys, analytics accounts, or AdSense-account settings.

Useful support requests stay small and product-specific: name the HoneKit file, describe the access or file issue, and remove private customer details before sending the message.

Refund windows

The current site-side refund expectation is a 48-hour no-questions refund window after purchase, plus a 14-day window for access problems, duplicate charges, missing or corrupted files, or materially misdescribed contents. Refund handling may also depend on Gumroad's platform workflow and the information visible on the checkout listing at the time of purchase.

• For access or corrupted-file issues, include the Gumroad receipt email and a short description of the problem.
• For duplicate-charge questions, contact support from the email used for purchase when possible.
• For template-fit questions, describe which included file or workflow caused confusion; do not include private customer records.

Pre-purchase fit checklist

Before buying, use this quick fit check to decide whether the bundle matches the work you actually need to do this week. The goal is a clear purchase decision, not pressure, urgency, or a promise that templates will solve every support or launch problem.

• Good fit: you sell or are preparing a simple digital product and need editable support macros, refund/access notes, buyer expectation copy, and launch-readiness worksheets.
• Needs adaptation: your product has custom licensing, regulated claims, subscriptions, live services, or region-specific refund rules; use HoneKit as a drafting aid and review the final wording separately.
• Not a fit: you need legal drafting, tax review, payment-dispute handling, ad-account setup, custom customer support operations, or platform approval promises.
• Check first: review the Gumroad listing, included-file description, refund window, and support email boundary before checkout.

If the checklist shows a mismatch, do not buy just because a template sounds convenient. A smaller internal note, a professional review, or a tool-specific help article may be the safer next step.

Buyer responsibilities

Buyers are responsible for adapting the templates before using them publicly, checking whether the language matches their product and region, maintaining their own customer-data safeguards, and deciding whether the bundle fits their workflow. HoneKit provides a starting system, not a hosted support desk, managed service, or professional review service.